Last Edit: 20 May 2018
In order to provide our care services and recruitment & training services, we may need to collect certain information from you and this policy explains when and why we collect your personal information when you engage with us either on our website, over the telephone or in our offices.
To be clear throughout this policy, “we” and “us” mean “My Home Care”. When you are using the My Home Care website or visiting our offices, My Home Care Agency Limited, My Care Agency Limited, My Care Agency Services Limited and My Care Agency Solutions Limited trading as My Home Care is classed as the data controller under the General Data Protection Regulation (“GDPR”).
2. Who are we?
As a "data controller", below are the details that the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR), says we have to give you:
- Our brand is "My Home Care" and is the trading name of our companies My Home Care Agency Limited, My Care Agency Limited, My Care Agency Services Limited and My Care Agency Solutions Limited
- The registered address of our companies is Springfield House, 23 Oatlands Drive, Weybridge, Surrey, KT13 9LZ
- Our website is www.myhomecareagency.co.uk
3. What information do we collect about you?
We may collect, process and store the following data about you:
information you give to us directly via our website www.myhomecareagency.co.uk, email, social media channels and on any telephone calls;
- to your computer or other devices, including your Internet Protocol (IP) address, traffic data, location data, weblogs and other communication data and the resources that you access;
- information about when you read emails you have previously opted for, such as identifiers assigned to your computer or other devices, including your Internet Protocol (IP) address, traffic data, location data, weblogs and other communication data and the resources that you access through the email;
- identity information about yourself and documentation about yourself that you provide to us online and offline;
- from third parties we contact directly or indirectly using your information that you have provided to us;
- information you provide on behalf of somebody else pursuant to a power of attorney, the personal data which you provide about that person (including mental health information) may be processed as set out in this policy. The information about your position as power of attorney will be held in accordance with this policy;
- a history of any correspondence between yourself and us which includes but is not limited to email, live chat, post and recorded telephone conversations;
- information about you from a 3rd party and to whom you have given permission to share your information with us;
- information when you comment or review our services;
- information/video footage when you visit our offices or clients which may have CCTV systems that may record your image
4. How we use what we collect
The GDPR regulations on data protection sets several reasons why we may collect, store and process your personal data.
We may store and use your personal information for the purposes of:
- providing, monitoring, administering, maintaining, developing, expanding and improving our services, including, for example, enhancing our customer service experience;
- providing you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
- confirming your identity by using third-party databases (e.g. the DBS - Disclosure and Barring Service);
- send you information we think will be of interest to you which is similar or complementary to the services you use from us.
5. How long your information is kept
We will keep your personal information for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We treat our data in two main categories:
Client, Recruitment & Training Data - after a period of 6 (six) years your transactional data is deleted and/or anonymised. We keep your data for 6 (six) years after you have terminated our care services or have left our company is a working candidate. After 6 (six) years it may be used for business planning purposes only.
Marketing Data - unless we interact with you either online or offline, then after a period of 2 (two) years we will automatically remove you from our marketing database. We regard an 'interaction' as either you reading a marketing email sent by us or engaging and purchasing any of our services or products.
We will appropriately and securely dispose of your personal data when it is no longer required.
6. How do we protect your personal data?
The protection of your personal information is paramount to us here at My Home Care and we do everything that we can to ensure it's stored and used safely, securely and for the intended purposes.
At My Home Care we use the following services to store and protect your information:
- Salesforce.com's Data Centres
- Access Solutions Data Centres
- Google for Business Data Centres
We monitor and check our data security systems to minimise any misuse or identify vulnerabilities and attacks.
7. How to stop receiving services or communications from us
You can stop receiving communications from us in a number of ways:
- you can write to us: The Data Protection Officer, My Home Care, Springfield House, 23 Oatlands Drive, Weybridge, Surrey, KT13 9LZ;
- you also retain the right to access and correct information we hold about you;
Please note that should you request not to receive communications from us this may take a short period while our systems are updated and you may still receive communications in this short period. We anticipate these short periods not being longer then 2 (two) weeks for email and 8 (eight) weeks for post.
8. Getting access to and changing/updating your data
Requests to access/change your personal data that we hold on you will be assessed on a case by case basis. We will do our best to deal with your request within 8 (eight) weeks of receiving your request depending on our legal and contractual obligations and our genuine business interest in engaging with you initially.
We will ask you to identify yourself so that we can verify you before dealing with any such requests so we can ensure the confidentiality of your data. Should there be a third party acting in your behalf we will ask you if you have given them permission to act on your behalf first.
9. Who do we share your personal data with?
So that we can provide you with our services we will share your information with the 3rd parties who form an integral part in the operation of our services and systems and who help us deliver the services to you (as is necessary for our legitimate business interests or as you have consented thereto).
10. Your rights under the GDPR Regulations
Under GDPR you have the right to:
require that we delete your personal information;
- require that we restrict or you object to our data processing activities;
- demand access to the personal information that we hold on you which you have previously given to us. This can be in a reasonable format specified by you;
- to require that we correct the information that we hold about you that is incorrect;
These rights may also be limited by data protection legislation and we may be entitled to refuse these requests where exceptions apply.
11. Further assistance
You may make a complaint to the Information Commissioner if you are dissatisfied with the way in which we collect, store and process your personal data. Find more information at www.ico.org.uk or you can call them on 0303 123 1113.
12. EU Cookie Law
What is a cookie?
A cookie is a small amount of data, often including a unique identifier, sent to the browser of your computer or mobile phone (referred to here as a "device") from a website's computer. It is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it. To protect your privacy, your browser only permits a website to access the cookies it has already sent to you, and not the cookies sent to you by other websites. Many websites do this whenever a user visits them to track online traffic flows.
On the My Care Agency website, our cookies record information about your online preferences so we can tailor the site to your interests. You can set your device’s preferences to accept all cookies, notify you when a cookie is issued, or not receive cookies at all. Selecting the last option means you will not receive certain personalised features, which may result in you being unable to take full advantage of all the website's features. Each browser is different, so please check the "Help" menu of your browser to learn how to change your cookie preferences.
Information supplied by cookies can help us analyse the profile of our visitors, which helps us provide you with a better user experience. For example, if on a previous visit you went to our marketing pages, we might find this out from your cookie and highlight marketing information on subsequent visits.
Third party cookies on our pages
Please note that during your visits to our website you may notice some cookies which are unrelated to us. When you visit a page with content embedded from, for example YouTube, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the third party websites for more information about these.
Cookies used on our site
- Facebook, Google Plus and LinkedIn - Social media share buttons that enable you to share our content
- Session cookie - This is a standard cookie just to remember user preferences - like font size and details for our contact form
How to delete cookies or control them
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this for a wide variety of browsers. You will also find details on how to clear cookies from your computer as well as more general information about cookies. For information on how to do this on your mobile phone’s browser, you will need to refer to your handset manual.
Please be aware that restricting cookies may impact on the functionality of this website.